What to Expect During Your Internet Installation Appointment

Welcome to the WISP family!

During your initial Internet installation appointment, you can expect one of our highly trained and knowledgeable technicians to set up your new system for you. Below we have summarized what is included in the standard WISP equipment installation fee.

Standard Fixed Wireless Installation

The following is a step-by-step description of what’s included when a certified WISP installer performs a standard fixed wireless installation:

Outside the home or building

Step 1: After locating a suitable line-of-sight to the Access Point, the authorized WISP installer will mount the subscriber module to the home or building using a standard mounting bracket, or on a suitable bracketed or freestanding tower.

Step 2: The installer runs one outdoor Ethernet cable, up to 100 feet (including indoor and outdoor), from the base of the subscriber module to the point of entry into the home or building.

Step 3: The installer will seal all exterior holes and use drip loops on all exterior cables.

Inside the home or building

Step 4: The installer will run Ethernet cable, up to 100 feet (including indoor and outdoor), from the point of entry to the computer’s location in the home or building. Typically, a small hole is required to be drilled in the outside of the wall to allow entrance of the cable.

Step 6: The installer will hookup an AC Power Adapter.

Step 7: The installer will test the system with their laptop to ensure the signal strength is working at the expected service level and Internet browsing is functioning.

Step 8: Finally, the installer will complete your service order paperwork with you before tidying up the side and leaving.

Enhanced Fixed Wireless Installation

In cases where an existing mounting point is not available, or where more height is required to address line of sight issues, Additional charges may apply for any installation work that falls outside a standard fixed wireless installation. This includes, but is not limited to, the following:

  • running cables in excess of the lengths stated in the basic installation section
  • multiple runs of Ethernet cable within the home or building
  • Installation of Bracketed or Freestanding towers.
  • custom routing of outdoor cables below ground (trenching) or away from main home or building
  • snow removal or equipment removal from the installation site
  • tree or branch cutting to avoid line-of-sight obstructions

Before any such work is scheduled or completed, your WISP sales representative will review all the costs associated with the work in question, as well as how the work will be completed.