Making a Complaint
WISP Tech Support is here to help you. We are an extremely customer and family-oriented group of young tech-savvy people, eager and willing to help you in any way possible. If you have a complaint to bring forward, here’s how you can do it.
Step 1: Tell us about your concern, as soon as you notice an issue. You can call 1-877-955-9477 (option 1), email at support@wisponline.ca or send us a quick message through our Facebook page (https://www.facebook.com/wisponline/). Our dedicated representatives are committed to providing the highest quality of customer care and will assist you when it’s needed the most!
Step 2: Escalate to a supervisor/manager. You’ve discussed the issue with one of our representatives and you’re still not satisfied? You can request to speak with a supervisor. If a supervisor is available at the time of your call, they will take the call and work with you in resolving your concern. Otherwise, a supervisor will get back to you within the next 24-48h. If your concern(s) remain unresolved after you’ve spoken with a supervisor, you can request to escalate your concerns by emailing our manager at peter.v@wisponline.ca. The same 24-48h timeframe for a manager to get back to you may be required for certain situations.
Commission for Complaints for Telecom-television Services (CCTS). The CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you. To learn more about the CCTS, you may visit its website, at www.ccts-cprst.ca, or call toll-free: 1-888-221-1687.”
